Shipping & Service Policy
Last Updated: June 30, 2026
Aigentro provides fully digital autonomous AI agents, SaaS software, and custom development integrations. Because our products are entirely virtual, we do not ship physical goods. This policy outlines how we deliver our digital software and services to you.
1. Digital Delivery of Subscriptions
When you purchase or subscribe to an Aigentro hosted AI agent (such as the Medical Receptionist or HR Automation):
- Access Method: Account setup invitations and dashboard links are sent directly to your registered work email address immediately following payment confirmation.
- Activation: Once your account is activated, you can configure your agent prompts, connection keys, and workflow paths directly in your web browser.
2. Custom Agent Development & Timelines
For custom enterprise AI automation development:
- Project Scope: Development begins after a technical discovery call and mutual agreement on the Statement of Work (SOW).
- Delivery Timelines: Standard custom integrations and agent flows are typically developed, tested, and ready for staging within 2 to 4 weeks. Any adjustments to this timeline will be communicated in writing by your dedicated project manager.
- Handoff: Custom agents are handed over via secure repository sharing, secure dashboard credentials, or container image deployment depending on your compliance requirements.
3. Service Availability & Uptime SLA
We strive to maintain high reliability for our hosted AI agents:
- Uptime Target: We target a 99.9% uptime availability for all hosted agent services, excluding scheduled maintenance.
- Maintenance Windows: Scheduled system upgrades and maintenance are conducted during off-peak hours, and notifications are sent out 24 hours in advance.
4. Technical Support Response Times
We provide ongoing technical support to ensure your agents run smoothly:
- Standard Support: Support inquiries sent to infoaigentro@gmail.com are typically resolved within 24 hours on business days (Monday to Friday).
- Enterprise SLA Support: Enterprise customers with dedicated SLAs receive 24/7 critical incident response within 1 hour.
5. Contact Information
If you have any questions or require assistance with service delivery or configuration, please reach out to us:
Email: infoaigentro@gmail.com